Thanks for shopping at Pawtatochews.co.uk

Delivery

Orders are packed chronologically 5 days a week (Mon-Fri) and we aim to despatch orders within 2 days on a 1-3 day service depending on the size of the parcel.
Delivery times can also be affected by unexpected shortages in stock, weather and by the actions of companies or their staff that are outside of our organisation, like Royal Mail or 3rd party courier companies.
For all parcels you should assume that the delivery requires a signature. Please ensure your address is correct. We are not responsible for costs, losses or delays incurred as a result of no one being at the delivery address to sign for the parcel or for incorrect or incomplete delivery details. Tracking is available for parcels but we can’t tell you exactly when a parcel will arrive. 
Therefore please allow 10 working days before contacting us about missing parcels.

Returns and Refunds

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Please note your purchase can not be returned if you have opened it, unless you can prove it was compromised before you opened it.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Please Note: You must store the goods in a cool (less than 20’C/68’F) and dry place away from heat and sunlight. If not the oil in the products is likely to oxidise and smell a little like paint. If this has happened you should dispose of the chews immediately and not allow them to be consumed. Incorrect storage does not qualify for a refund.
If your dog does not like the chews, this does not constitute a refund, however all cases will be considered.

Shipping Your Return

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.